The Premier
Software Usage Analysis
and Reporting Toolset
Support Overview
License Tracker Support
Primary support for License Tracker is provided through the LT-PremiumAssist support website. Access to that website requires a userID and password.
These are obtained with either a valid maintenance agreement for a Server DB Edition or File DB Edition license, or through the purchase of a separate support contract.
If you already have access to License Tracker through your own license, or a vendor provided global license but need a support userID, you may purchase one by contacting sales@licensetracker.ca.
Other support resources include manuals, presentations and other documents can be found on the Documents page on this site.
To access and download all freely available global licenses, go to this page. Note that these are not needed if you have a File DB Edition or Server DB Edition license.
Support Site Overview
The License Tracker Support Website provides access to the following items:
| Webinars | Webinars are offered on many topics for both License Tracker administrators and end users. This area lets you see the schedule of upcoming webinars and sign up for those you want. |
| User Forum | An area where various product use FAQs are posted and where users can ask questions and share experiences. |
| Logging an Issue | A forum providing direct access to support and development staff to report an issue. |
NOTE: The LT-PremiumAssist support website is currently being upgraded and will be re-launched in June 2013. Check back here for release schedule updates.
For all support issues in the interim please contact support@licensetracker.ca.
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You can only optimize - what you understand |
and you can only understand - what you track! |